Lean Six Sigma Isn’t Just for Manufacturing

Any business that has complex processes such as health care, financial and insurance services, and others, can benefit from Lean Six Sigma. If you can relate to any of these issues, Lean Six Sigma for Services can help.

Do any of these statements seem familiar? Consider Lean Service.

1. We need to balance the workloads better – it seems there is feast and famine randomly in the organization. 
2. Our quality and responsiveness in our processes needs to be improved – for a “services organization” we seem to do it poorly.
3. It takes more than 48 hours to process a request that has only a few minutes of actual work – WHY?
4. The backlogs are killing us in one area while another is trying to find things to do.
5. It seems every function is on an island – distant and disconnected from each other and our customers.

In most service-provider organizations there is unrelenting pressure to improve performance, but it seems we just keep doing what we have always done to try to make it better.  It is typically very difficult to understand how the whole process works – all the moving parts and interdependencies seem to defy being understood – let alone improved.

If some or all of these things are issues in your organization – you are not alone!  MetaOps has successfully helped large and small service provider organizations to dramatically improve their performance.  One non-profit insurance services provider recently confided they are spending $1.4 million less this year than last, doing the same levels of transactions – at IMPROVED service levels over the prior year.

Our advice is to keep questioning, carefully and critically, how everything you do inside your four walls affects the way you are perceived outside by customers. MetaOps fills your tool kit with a holistic “set” of tools, principles and “ways of thinking,” like solutions to the issues above…as listed below.  

MetaOps Lean Six Sigma Services Tools

• MetaOps “Thinking” – Pre-Implementation Assessment and  Planning
• Value Stream Mapping
• Lean Six Sigma fundamentals for services organizations
• Team building and empowerment
• Kaizen and creating one-unit flow
• Lean Six Sigma metrics and measures 

MetaOps™ – The system, tools and strategies you need to dominate your market