Ms. Kim Crabtree is Vice President of MetaOps, Inc and a recognized expert in publishing and marketing.  A specialist in communications, Crabtree has hundreds of hours providing training and facilitation for groups, in a wide range of topics and businesses.  She has more than twenty years of experience as an entrepreneur, publisher and marketing consultant with a strong emphasis in helping small to mid size companies.

Crabtree is the developer and presenter of the caregiver training program Caregiver Code of Conduct™.  This 12-hour program emphasizes the soft skills required of a caregiver to provide high levels of customer satisfaction.  Crabtree gives homecare companies a competitive edge by addressing the three biggest complaints a client will have with their caregivers.  These complaints are not the care provided but the appearance of the caregiver, their cooking/cleaning skills, and common manners such as greeting guests at the door and answering the phone.  This training addresses these concerns and gives the agency a competitive edge in their market space.

Speaking experience:

  • Franchising Pros and Cons Panel Discussion – Kalamazoo, MI  Small Business Conference
  • Small Business Health Care Issues – Washington, DC – National Press Conference
  • Regional Marketing Peer Group 20 – Moderator of an on-line forum
  • Discover Your Businesses Full Potential – Three Rivers, MI – Keynote speaker: Chamber of Commerce Monthly Meeting
  • Messages to the President of the United States from Small Business – Panel Participate in a national small business forum presented to the President Clinton – Edward Lowe Foundation
  • Private Duty Inquiry Management – Michigan – Clients training program
  • Marketing the Guerrilla Way – Kalamazoo, MI – Specialty Publications, Inc employee development program.
  • Caregiver Code of Conductâ„¢ – Michigan – Client training program

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Phone: 734-425-1455 | Fax: 734-943-6608 | Livonia, MI 48154